The event ends. The lost property doesn’t.
Event lost and found software keeps working after the site is struck: found items are photographed and published to a page attendees can browse from home, claims are verified with private details, and returns are shipped long after the last stage went dark.
vFound was built for exactly this shape of problem — a short, intense collection window followed by weeks of people asking whether anyone found their things.
Why events are the hardest lost and found
A festival compresses a city’s worth of lost property into a weekend, then removes the venue. Attendees leave in their thousands, the site office closes, and the organizer is left with crates of phones, cards, sunglasses, tents and chargers — and an inbox of messages that all start with “I think I lost…”.
Without a system, the crates end up in someone’s office and the messages get answered by memory. With a description-only spreadsheet, matching is guesswork. The fix is the photograph: people recognize their own belongings instantly, even when they can’t describe them.
From site sweep to doorstep return
During and after the event, crew photograph and log items from their phones — no hardware, no installs, as many simultaneous loggers as you have crew. The catalogue lives on your event’s own branded vFound page.
- Publish the page link in your post-event email and social channels — attendees search photos instead of emailing descriptions.
- Claims collect private identifying details plus where the attendee last had the item, so the crew can verify honestly and quickly.
- The claim conversation coordinates shipment — most event returns travel by post — and records the completed return.
- When the holding window closes, remaining items are moved to donation or disposal with an audit trail, and the event is cleanly closed out.
One organizer, many events
Recurring festivals and event operators keep one venue page per event brand, with items dated so each edition’s inventory is distinct. Seasonal staff get accounts for the window they work; access is paused afterwards without losing the history of what they logged and returned. A one-off event can run its entire lost and found lifecycle inside the 30-day free trial — set up the week before, publish during, ship returns after.
Frequently asked questions
Can we run lost and found for a one-off event?+
Yes. A single event fits inside the 30-day free trial: set up the branded page before the event, log items during it, and manage claims and shipping in the weeks after. If you run events regularly, a per-location plan covers each brand or site.
How do attendees find the page after they’ve left?+
The page has a permanent address on vFound that you link from post-event emails, the event website and social replies. It stays live while claims are being worked, so an attendee two provinces away can still find and claim their jacket.
How does shipping work for returns?+
Ownership is verified first, through the claim’s private details. Then the conversation coordinates the shipment your team arranges with the attendee, and vFound tracks the claim through ready-for-shipment, shipped and completed. vFound doesn’t sell labels — you keep your courier and any cost arrangement.
What about high-value items like phones and wallets?+
Publish the item with its photo kept private, or list it with a deliberately generic photo. Verification then leans on details only the owner would know — lock screen, contents, engraving — which the claim form collects privately.
How many staff can log items at once?+
As many as you have. Every crew member with a browser can photograph and log simultaneously under their own login, and every action carries attribution in the item’s history.
Close out your event without a crate of mysteries.
Photograph, publish, verify, ship. Your event’s lost and found, handled. 30 days free.
Start your free trial